Designing a Dual-Side Healthcare Platform

A digital health platform connecting practitioners and patients through personalized care and seamless digital experiences.

Overview

Mediko is a healthcare SaaS platform designed to modernize the way practitioners manage patient care and how patients access medical services. I was responsible for designing both the practitioner’s admin portal and the patient-facing platform, each with distinct workflows but unified under a single product ecosystem.

The platform enables patients to find and book practitioners while offering doctors a dashboard to manage appointments, patient data, and treatment plans.

Challenges

• Designing for multiple user groups with different needs and tech literacy

• Balancing sensitive medical data with a user-friendly, reassuring interface

• Meeting accessibility and data privacy compliance requirements

• Maintaining consistency across desktop and mobile platforms

Goals

• Build an intuitive, secure platform for both healthcare professionals and patients

• Ensure seamless workflows for booking, appointment management, and patient record access

• Create a clean, consistent design system for both web and mobile applications

• Improve patient engagement and practitioner efficiency through thoughtful UX

Process Highlights

• Mapped out distinct user journeys for both admin and patient-side applications

• Rapidly prototyped appointment booking flows, dashboards, and EMR management screens

• Developed a flexible design system adaptable to both mobile and desktop platforms

• Collaborated closely with the development team to ensure feasible, scalable solutions